Study these UIDAI Aadhaar training certification exam questions and answers. It covers Chapter 6: Exception Handling in MCQ printable pdf format. In Google Chrome Browser, click print and choose Save As PDF option.
Q1. If the fingerprint captured is not of the requisite quality, the operator would make a reasonable number of attempts to capture the biometrics of the resident.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q2. If an enrollee is unable to give biometrics due to loss of fingers, this is a/an _____________ and needs to be handled thus.
A) Iris capture
B) Biometric update
C) Consultation
D) Exception
Answer(D)
Exception
Q3. If capturing Iris image is not possible due to bandage across one or both eyes, the same has to be recorded in the system by the operator.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q4. If the resident has applied mehendi on her hand, the fingerprint image has to be captured normally.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q5. While handling fingerprint images, if the finger/s is/are ________________, the same has to be noted in the data as provided in the software.
A) Missing
B) Amputated
C) Bandaged
D) All of the given options
Answer(D)
All of the given options
Q6. If the operator is not able to capture facial image because of the poor light, the operator should move the enrolment station to a location in the room with better light.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q7. If the bandaged finger of the applicant has to be captured for fingerprint image, the operator should _________________.
A) Crop the bandage in the image
B) Capture the fingerprints of the remaining fingers
C) Capture the image of bandaged finger separately and other fingers separately and group both the images
D) All of the given options
Answer(B)
Capture the fingerprints of the remaining fingers
Q8. If standard images of the fingerprints are not possible for an enrollee due to dryness, the operator should politely ask the enrollee to wash his face.
A) TRUE
B) FALSE
Answer(B)
FALSE
Q9. The operator would make a reasonable number of attempts to capture the biometrics of the resident if the fingerprint captured on the platen is not of the requisite quality.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q10. If capturing Iris image is not possible due to any deformity or disease, the operator should ask the resident to get the eyes operated.
A) TRUE
B) FALSE
Answer(B)
FALSE
Q11. For enrolment of resident with biometric exception, operator should mandatorily capture _________________.
A) Both hands (open palms facing the camera) in an exception photo
B) Face photo with open eyes (if possible) in an exception photo
C) None
D) Both 1 and 2
Answer(D)
Both 1 and 2
Q12. Raju is unable to open his eyes properly for capturing iris image. What can the operator do in this case?
A) Warn Raju to open his eyes wide
B) Take the help of a lady volunteer
C) Help the enrollee to open the eyes with the help of your own hands
D) All of the given options
Answer(C)
Help the enrollee to open the eyes with the help of your own hands
Q13. After repeated attempts, Devi's fingerprints could not be captured with the desired quality. In that case, _____________ can be done.
A) Provide a wet sponge or towel available in the centre
B) Tell the enrollee to wash her hands as they are greasy
C) Take her thumb impression and then fingerprint
D) Apply pressure on her hands
Answer(A)
Provide a wet sponge or towel available in the centre
Q14. If the resident has extra finger or fingers, the operator needs to ignore the extra finger.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q15. If the finger or iris of the resident has temporary damage and it is not possible to capture the biometrics, the operator will record it in exceptions.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q16. If the enrollee is unable to flatten the fingers, the operator can ________________.
A) Take the enrollee’s permission and then assist him
B) Try to obtain fingerprints to the extent that the enrollee is able to flatten
C) Move to the next set of fingerprints of the other hand or two thumbs
D) All of the given options
Answer(D)
All of the given options
Q17. If the enrollee is unable to give biometrics due to __________________, this is exception and needs to be handled thus.
A) Injury
B) Amputation of fingers or hands
C) Problems related to eyes
D) All of the given options
Answer(D)
All of the given options
Q18. If the enrollee has only one eye and capturing of iris image is not possible, then the operator should _____________.
A) Ask the enrollee to wear lens
B) Record the same in the system
C) Politely ask the enrollee to wash the eyes
D) Ask the enrollee to tie a bandage on the other eye
Answer(B)
Record the same in the system
Q19. Biometric confirmation of fingerprints, iris and photograph are mandatory for any demographic update at Enrolment Centre.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q20. If the operator is not able to capture both eyes at a time due to squint or disoriented eyes, the operator can recapture the iris image.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q21. The hands of the enrollee are dry and the equipment is unable to capture the fingerprints. The operator can ________________.
A) Politely ask the enrollee to wash the hands
B) Politely ask the enrollee to wipe the hands with a cotton cloth
C) Tell the enrollee that his hands are rough and dry and hence fingerprints cannot be captured
D) Both 1 and 2
Answer(D)
Both 1 and 2
Q22. If capturing Iris image is not possible due to absence of one or both eyes, the operator should record the same in the system.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q23. If the enrollee has amputated fingers, which of the following has to be done?
A) The backdrop should be preferably placed against an opaque wall/partition
B) No flash is to be used
C) Assistance may be provided to the enrollee to stand straight
D) The fingerprints of remaining fingers are captured by the operator
Answer(D)
The fingerprints of remaining fingers are captured by the operator
Q24. If the enrollee is unable to sit in correct position because of old age, it is a general exception.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q25. If the fingerprint captured is not of the requisite quality, the operator should crop the image.
A) TRUE
B) FALSE
Answer(B)
FALSE
Q26. If the enrollee is not able to give complete set of biometrics as required by UIDAI, the reasons are considered as exceptions.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q27. If a resident has an extra finger, the operator needs to assist the resident in the fingerprint capture to avoid capture of the extra finger.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q28. The operator would make a reasonable number of attempts to capture the biometrics of the resident if the ___________ captured on the platen is not of the requisite quality.
A) Iris
B) Fingerprint
C) Facial image
D) Forehead
Answer(B)
Fingerprint
Q29. If capturing Iris image is not possible due to non-existence of one or both eyes, the operator should __________________.
A) Ask the resident to undergo eye operation
B) Open the eyes of the resident and auto capture
C) Auto focus the device
D) Record the same in the system
Answer(D)
Record the same in the system
Q30. If the enrollee is not able to keep self in correct posture for reaching biometric instruments or for photograph due to old age or sickness, this is an exception in handling fingerprint image capture.
A) TRUE
B) FALSE
Answer(B)
FALSE
Q31. If the capture of both eyes at a time is not possible due to squint or disoriented eyes, the operator may attempt to __________________.
A) Auto capture
B) Auto focus
C) Recapture
D) Request the resident to open their eyes wide
Answer(C)
Recapture
Q32. Rama Devi is a 42-year-old daily wage labourer. While collecting her biometric data, the operator notices that the quality of her fingerprints are not good enough. He makes repeated attempts to capture her fingerprints but is faced with the same result. What can be done in that situation?
A) Operator can flatten Rama Devi’s fingers on the platen
B) Operator can ask women operators or volunteers to flatten Rama Devi's fingers
C) Tell her seriously that she needs to flatten fingers by herself
D) Both 1 and 2
Answer(B)
Operator can ask women operators or volunteers to flatten Rama Devi's fingers
Q33. Veeraiah is an elderly person aged about 50 years. He was not in a position to keep himself in correct posture for reaching biometric instruments or for photograph due to sickness. How can the operator capture biometric data of Veeraiah?
A) Operator can move the equipment close to the enrollee
B) Move the enrollment station to a location in the room with better light
C) Request the resident politely if he can get any attendee from his home
D) Place the backdrop against an opaque wall/partiti on
Answer(A)
Operator can move the equipment close to the enrollee
Q34. If the iris or finger of the resident has temporary damage and it is not possible to capture the biometrics, the operator will record it in exceptions.
A) TRUE
B) FALSE
Answer(A)
TRUE
Q35. Anusha needs to attend her cousin's wedding tomorrow and she has applied mehendi on her hands. How can the operator handle capturing Anusha's fingerprint image?
A) Ask her to come after a week after the mehendi goes off
B) Capture as normal
C) Ask her to rub her hands with a moistened cloth
D) Apply anti mehendi gel on her palm and capture the image
Answer(B)
Capture as normal
Q36. If the operator is not able to capture facial image because of the poor light, which is an actionable feedback, then the situation has to be handled by _______________.
A) Using the generator back up to improve lighting
B) Move the enrolment station to a location in the room with better light
C) Place the backdrop against an opaque wall/partition
D) All of the given
Answer(D)
All of the given
Q37. If the finger or iris of the resident has temporary damage and it is not possible to capture the biometrics, the operator will record it in _____________.
A) To be captured later
B) Consultation
C) Exceptions
D) Biometric updated
Answer(C)
Exceptions
Q38. Which of the following comes under general exception?
A) Squint or disoriented eyes
B) Hands blackened due to mehendi
C) Unable to sit in correct position because of old age
D) Unable to keep head or torso still and vertical
Answer(C)
Unable to sit in correct position because of old age
Q39. Rangaiah is a woodcutter and while cutting trees, he hurt his index finger and it has been bandaged. How can the operator handle the fingerprint image capture?
A) Provide assistance by holding him to stand in a correct position
B) The operator should capture the fingerprints of remaining fingers
C) Remove the bandage, capture the fingerprint and re-tie the bandage
D) Capture the fingerprints till nails and palm and on the other hand, normal fingerprint
Answer(B)
The operator should capture the fingerprints of remaining fingers
Q40. An enrollee will not be in a position to give complete set of biometrics as required by UIDAI because of the reason/reasons like _____________________.
A) Injury
B) Amputation of fingers or hands
C) Problems related to eyes
D) All of the given
Answer(D)
All of the given
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Also Read
All Chapters
| Chapter Link | Description |
| Chapter 1 | Introduction to UIDAI and Aadhaar |
| Chapter 2 | Registrars, Enrolling Agencies and Enrolment Staff |
| Chapter 3 | On-Boarding Enrolment Agency and Enrolment Staff |
| Chapter 4 | Aadhaar Enrolment / Update Process |
| Chapter 5 | Capturing Demographic and Biometric Details |
| Chapter 6 | Exception Handling |
| Chapter 7 | Guidelines for Enrolment Operator and Supervisor on Quality of Enrolment |
| Chapter 8 | Offences and Penalties |
| Chapter 9 | Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud |